The Heavy Duty Dog Door®, Big Dog Door™, Easy Dog Door™, and Easy Big Dog Door™ is covered by a limited lifetime warranty. We warrant this product to be free of defects in materials or workmanship for the life of your dog, or 10 years. Damage caused by accident, improper installation or abuse is specifically excluded from this warranty. Gun Dog House Door® Inc. is not responsible for any incidental or consequential damage resulting from use of this product. Normal wear and tear excludes the hinges from warranty.
Covered under this policy are the frames and acrylic panels. The hinges are considered wear items and are not part of the warranty policy. Customers can purchase them from our website or by ordering by phone.
Customers are responsible for all shipping costs.